Why should I renew my tickets?
Renewing your tickets not only guarantees you can keep your current
seats, but it locks in the lowest price for your tickets. You are also
eligible to receive discounts on tickets for other activity days and
presale offers for select INDYCAR events.
When is the deadline to renew my tickets?
The renewal period deadline is November 30, 2022.
How do I renew?
You may renew your tickets one of three ways:
-
Log in to your online account.
Log In Now
- Return your renewal form and payment by mail.
- Call the Hy-Vee INDYCAR Race Weekend Ticket Office at 641-417-6007
*Renewals will not be accepted via fax or email.
How do I change my seats?
When reordering your tickets, you may reduce your quantity, request
additional seats or request an upgrade/change to another seat location.
If you request an upgrade, your current tickets will be held until we
can make a decision on the status of your upgrade request. If you
request an upgrade online, you will be protected and charged for your
current or lesser quantity assignment. If returning your reorder form by
mail, you need only submit payment covering your usual or lesser
quantity assignment. Upgrade/change request processing begins once all
renewal orders have been processed. This process generally begins in
late fall. If your request is granted, you will then be
charged/refunded/invoiced any balance.
How are upgrade/change requests processed?
Requests for upgrade/change are processed by availability, account
seniority and reorder date. Again, another reason to renew early. You
gain seniority by purchasing tickets on a yearly basis on the same account. Specific requests such as aisles, front rows, etc., make
upgrade requests more difficult to fulfill, so the broader your request
is, the higher chance of fulfillment.
What if my upgrade/change request cannot be processed?
When requesting an upgrade, you are protecting your current assignment.
If we are unable to make the requested upgrade/ change, you will be
assigned your seats from the previous year.
What if I have a very specific request?
While every effort will be made to assign seats as requested, specific
requests such as aisle, height, etc., can be difficult to fulfill due to
the volume of renewal orders within your preferred areas. All specific
requests should be noted in the text box provided during the application
process.
Can I renew/request parking or camping?
All parking (including ADA parking) and camping passes may be renewed
during the renewal period. If you do not have a parking/camping pass, you may apply
for one (application process) when reordering your tickets.
Will I be contacted prior to my tickets being assigned?
Hy-Vee INDYCAR Race Weekend views ticket requests (upgrades/changes/applications) as an intent
to purchase. Seat assignments are based on your choices, availability
and your request submission date. You will not be contacted to discuss
options unless requested during the time of your
submission.
All sales are final, no refunds.
What should I know about my payment?
As credit card transactions for ticket requests may not occur until
later in the year, credit cards should have expiration dates into 2023.
You may contact the Ticket Office to update your credit card
information at any time.
If I choose to not renew my tickets, when will tickets go on sale?
Once all upgrade/change and new applications have been processed, the
website will open for live sales on December 5, 2022. That announcement will be made on hyveeindycarweekend.com.
What are the Ticket Office policies?
You can view the ticket policies here.
I have submitted my reorder/application and need to make a change, what
should I do?
Amendments to applications and reorders must be submitted in writing.
Amendments can be sent to
tickets@hyveeindycarweekend.com
or mailed to:
Address:
Hy-Vee INDYCAR Race Weekend Ticket Office
P.O. Box 24132
Speedway, IN 46224-0132
Ticket Policies
Upgrade Delivery Option
Premium shipping is available for orders in the United States and Canada
as an option for $25 USD per order, in addition to the $7 USD per order ($9 USD during renewals) processing fee for customers who wish to have tracking for their
order.
Ticket orders outside of the United States and Canada must select
premium shipping or hold for Will Call (held at the Ticket Office
for pickup upon your arrival). Premium shipping is available for an
additional $60 USD per order, in addition to the $7 USD per order ($9 USD during renewals)
processing fee for international orders.
With Premium Shipping, you will be provided a tracking number via email
to follow each step of the delivery process. The $60 USD payment may be
charged to your account by calling the Ticket Office at 641-417-6007, Monday through Friday from 9 a.m. to 5 p.m. ET. The ticket
office representative will update the delivery status to premium
shipping and charge your credit card on file. We cannot deliver via
premium shipping to a P.O. Box; you must provide a physical address for
delivery.
Ticket Reprinting and Product Replacement Fee
Remember that event tickets/products should be treated like cash. If
your tickets/products are lost or left at home, the Ticket Office will
re-issue replacements for a $5-per-item replacement fee once the
original order has been confirmed*. Tickets/products can only be deemed
lost by the person who is listed on the account as the original
purchaser with a valid ID. Original tickets/products will be voided and
canceled.
*There is no guarantee that replacements will be granted. Hy-Vee INDYCAR Race Weekend reserves
the right to refuse the replacement and re-printing of lost
tickets/products at its discretion.